Customer Service

 

I use to work for a credit card company that was here in town.  I don’t want to mention their name, but they would go around asking ‘what’s in your wallet?’….and I am thinking ‘an application to Arby's'.

I worked in customer service for many years, but I really don’t have the best voice for customer service.  I speak very slowly and deliberately.  Some people enjoy that I am not trying to force feed them information, but every once in awhile I would talk to someone that thought I was speaking the way I do in a manner of talking down to them, which wasn’t the case.   

I remember one time I got a call from a man that was highly upset about receiving a credit card application.  He was livid.  He called me up screaming.  And he actually said, “I imagine that all the people that work for your evil company sit around a fire in your expensive suits eating raw meat and laughing at the poor saps that just hand you their hard earned money.”  I said, “sir, I can assure you.....I do not wear a suit.”

When the company decided to pack up and move, I really wasn’t interested in commuting, so I quit.  If you think the commute to DC is bad, try a 20 hour flight to India.  See Outsourcing